Griffin IT

The Challenge

Griffin Technology Group is a group of passionate IT service professionals who provide technology services that help clients meet goals and grow their businesses. Griffin is based in Mentor, Ohio and is an outsourced IT/MIS department provider for businesses and organizations. As their client base grew, they faced a significant challenge in managing and scheduling appointments efficiently. With increasing demand, Griffin IT was struggling with:

High Missed Appointments: Clients frequently missed appointments, leading to lost revenue and frustrated staff.
Inefficiencies in Scheduling: Manual scheduling was time-consuming and prone to errors.
Lack of Follow-ups: Many clients failed to confirm or reschedule, causing gaps in the schedule.
Customer Experience: Clients were dissatisfied with the lack of reminders and real-time availability.

Our Solution

To address these challenges, Rozi Academy provided a comprehensive appointment setting solution that included:

1. Automated Appointment Scheduling:
Our system allowed clients to book, reschedule, and cancel appointments easily through an online interface, freeing up administrative time and reducing errors.

2. Automated Reminders:
Clients receive automated text and email reminders 24 hours and 1 hour before their appointments, reducing no-shows and improving overall appointment adherence.

3. 24/7 Availability:
Our appointment setters allowed Griffin IT to offer 24/7 scheduling capability, making it easier for clients in different time zones or with varying schedules to book an appointment at their convenience.

4. Real-Time Synchronization:
Integration with Calendly ensured appointments were synced in real-time, preventing overbooking and double scheduling.

5. Follow up and Rescheduling:
Automated follow-ups were sent to clients who missed or canceled appointments, offering an easy rescheduling option directly from their email or text.

Results

After implementing our appointment setting service, Griffin IT saw significant improvements, including:

Reduced No-Shows by 40%: Automated reminders and follow-up messages drastically reduced missed appointments.
Improved Operational Efficiency: By eliminating manual scheduling tasks, Griffin IT saved 10 hours per week, allowing staff to focus on more valuable tasks.
Increased Client Satisfaction: Clients appreciated the ease of scheduling and timely reminders, resulting in a 80% increase in positive feedback.
Revenue Growth: Fewer missed appointments and more efficient use of time led to an increase in booked sessions, resulting in a 40% boost in overall revenue.

Client Testimonial

“The appointment setting service from Rozi Academy transformed the way we handle scheduling. We’ve seen a noticeable drop in missed appointments, and our clients are happier with the streamlined booking process. It’s been a game-changer for us!”

Josh
CEO

“Rozi Academy’s appointment setters has been a game-changer for our business! We were struggling with managing leads and booking appointments efficiently, but since we started using their service, the process has become seamless. The system is easy to use, and the team is incredibly responsive. We’ve seen a significant increase in qualified appointments, and the follow-ups are automated, saving us tons of time. Highly recommend this service for anyone looking to streamline their appointment scheduling!”

Sarah T.
Marketing Director

“I can’t thank Rozi Academy enough for their appointment setter service. As a small business owner, managing appointments manually was taking up too much time, leaving me no room to focus on growing my business. Their service has not only automated the entire process but also improved the quality of leads we attract. Our conversion rates have gone up, and I finally feel like I’m on top of my schedule. If you want to improve your lead management and save time, this is the solution you need!”*

Tom R.
CEO

Why Choose Rozi Academy ?

Customizable Solutions

Tailored to meet the specific needs of your business.

24/7 Support

Our team is always available to assist with any questions or issues.

Proven Track Record

We’ve helped businesses like yours improve efficiency and client satisfaction.

User-Friendly

Easy for both businesses and clients to use, ensuring smooth interactions.